Have you bought mobile transfer tickets for one of the matches played at the Johan Cruijff Arena? If so, please read this article carefully to understand how the delivery will take place.
If you bought Mobile Transfer, you need to know that it will be transferred through the Ajax Official app. They won't be visible on your StubHub International account. Therefore, you will need to register in the Ajax Official app via your phone. Please, make sure you are using the same email address as the one provided to StubHub International.
Once your tickets are ready, you will receive two emails:
- From StubHub International to inform that your order has been completed
- From the original ticket provider (Ajax Official app) with the access to the tickets of your purchase. It's important that you also check your spam inbox and read carefully the details on the email.
- This notification will only be sent if you have registered previously on the Ajax Official app. In the case that the seller sent the tickets, and you have not registered to the Ajax Official app, you may not be able to receive the notification email with the access to the tickets.
We remind you that it is the buyers’ responsibility to follow these instructions. Unfortunately, StubHub International is not responsible if the buyer does not register in the Ajax Official app.
Any mention to the Ajax Official App is for informational purposes only and does not imply any official association.
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